Renewal · official
Smootv renewal: one message, the same login, back on in minutes
You don't renew Smootv on a website or in a form. You renew it in the conversation you already have with us: say how long you want to continue, we confirm the payment options, and the same login carries on. Nothing to reinstall, no new details to type into your TV. This page shows exactly how that works, what it costs, and how to recognise us, so you never pay someone else by mistake.
- Same login, nothing to set up again
- No renewal fee, same prices as new
- Blue verified tick next to our name in WhatsApp
§ 001 — Steps
How to renew Smootv in four steps
To renew Smootv: open the WhatsApp or Telegram chat where you received your login, check the blue verified tick next to our name, say which period you want (1, 3, 6 or 12 months) and pay the way we confirm in the chat. The same login is extended, usually within a few minutes.
Open the chat you already have
Find the WhatsApp or Telegram conversation in which you got your login and carry on there. New phone or new number? Tap the button at the top of this page; it opens the right chat.
Check the blue verified tick
In WhatsApp the name Smootv has a blue tick next to it: Meta's verified business badge, with our yellow logo as the profile picture. On Telegram the account is @smootv. No tick means you are not talking to us.
Say which period you want
1, 3, 6 or 12 months, or a Family plan with the number of screens. If you write from a new number, add your username so we find your login at once.
Pay and keep watching
We confirm the payment options in the chat, never through a link on another site. After your payment we extend the same login, usually within a few minutes. Your app keeps working; there is nothing to reinstall.
- Hi, I'd like to renew my Smootv, another 12 months please.
- Great. Your login runs until 3 November; we add a year on top, until 3 November next year, €69. Payment options below.
- Paid ✅
- Received and extended. Nothing to set up again. Enjoy your evening!
§ 002 — Recognise
How to recognise the real Smootv before you pay
Blue tick in WhatsApp
Our business WhatsApp account is verified by Meta: a blue tick next to the name Smootv and our yellow logo as the profile picture. A number without that tick is not ours, even if it has put Smootv in its name.
Telegram @smootv
On Telegram there is one account: @smootv. Mind the spelling; an extra letter, hyphen or digit is somebody else.
The address in your browser
Everything of ours lives on smootv.com. If the address bar shows a hyphen, an extra letter or a different ending, you are on a site that looks like us. Our official website page lists the known lookalikes.
What we never do during a renewal
- We never send you to a payment page on another website; payment is arranged in the chat with the blue tick.
- We never message you from a new number claiming the old one has changed.
- We never ask for your card number, bank login or a code from a text message.
- We don't sell 'renewal codes' or 'activation codes'; your login is simply extended.
- We never pressure you with an offer that has to be taken tonight.
Not sure a message is from us? Forward it in the chat with the blue tick, or ask through the button on this page. You always get a straight answer.
§ 003 — Prices
What a renewal costs: the same prices as a new subscription
Renewing costs exactly the same as a new subscription. There is no renewal fee and no price increase for existing customers, and you choose afresh each time how long to continue.
| Plan | 1 month | 3 months | 6 months | 12 months |
|---|---|---|---|---|
| Individual (1 screen) | €11 | €26 | €42 | €69 (€5.75 a month) |
| Family, 2 screens | €20 | €46 | €76 | €129 |
| Family, 3 screens | €28 | €65 | €108 | €179 |
| Family, 4 screens | €35 | €82 | €136 | €229 |
| Family, 5 screens | €41 | €96 | €159 | €269 |
Moving from one screen to a Family plan, or from monthly to yearly? Say so when you renew; we change it on the same login. Full details are on the pricing page.
§ 004 — Situations
Expired, new number or bought through a reseller? Here's what to do
My subscription has already expired
No problem. Your login stays on file; after the renewal it works again with the same details. If it has been more than a few months, we also check that your app is still up to date.
I have a new phone or a new number
Tap the button on this page, check the blue tick and give us your username, or the e-mail address or number you ordered with. We find your login.
I bought through a reseller
Then you renew with your reseller, who manages your login. Don't remember who that was? Send us your username and we tell you.
The app says 'expired' but my subscription is still running
Then the player app's licence has expired, not your Smootv subscription. HOT IPTV Player and IBO Player have licences of their own. Message us; we reactivate the app or tell you which one to use instead.
I actually want to stop
Then do nothing. Nothing renews automatically and you get no bill; the subscription ends on its end date. You can come back any time with the same login.
I paid somewhere else by mistake
If you paid a site that looks like Smootv, we can't recover that payment or restore that login. Our official website page explains what you can do. After that we are happy to set up a real renewal for you.
§ 005 — Why a chat
Why Smootv renewals happen in a conversation
A payment page with a form is quicker to build, and quicker to copy. A conversation with a verified account is not: nobody can copy the blue tick, and the person handling your renewal sees your login, your end date and your device straight away. That means no wrong periods, no double payments and no details to type again.
It also means there is always a person involved. Between 9:00 and 21:00 CET we usually reply within five minutes, every day. Write at night and your renewal is done the next morning; your login keeps working until its end date regardless.
Questions about renewing Smootv
How do I renew my Smootv subscription?
Does Smootv renew automatically?
How much does it cost to renew Smootv?
How do I recognise the real Smootv on WhatsApp?
Do I lose days if I renew early?
Do I have to reinstall anything after renewing?
My subscription expired a while ago. Can I still renew?
I bought from a reseller. Where do I renew?
Can I switch to a Family plan when I renew?
How do I know when my Smootv subscription ends?
Ready to renew?
One message in the chat with the blue tick. Same login, another year ahead within minutes.