Login

Smootv login: where to sign in, and what to do if it fails

Smootv has no website account to log into. Your access is a username, a password and a server address that you enter in a player app on your TV, box, phone or computer. Here's where they go, and how to fix the common login problems in a minute.

Resend my login (WhatsApp)Installation guide
  • One login for every device
  • Resent in minutes if you lose it
  • No password ever asked in a website form

§ 001 — Where

Where to enter your Smootv login

  1. Open your player app

    HOT IPTV Player first, IBO Player second, or any app that supports Xtream Codes.

  2. Choose "Xtream Codes" or "Login"

    Not the "URL" or "file" option unless we gave you one. The option is sometimes called "Add by login".

  3. Enter the three details

    Username, password and server address from our message, exactly as written, no spaces.

Step-by-step per device →

§ 002 — Problems

Login not working? The five usual causes

01

A typo or a space

Re-type, don't paste with a trailing space. Usernames and passwords are case-sensitive.

02

Incomplete server address

Include everything we sent, including the port number after the colon if there is one.

03

Wrong login type

Pick Xtream Codes, not the URL, file or portal options, unless we told you otherwise.

04

Too many screens

Your plan allows a set number of streams at once. Close the app on another device and try again.

05

Period ended

If your period ran out, the login stops. Reply in the chat and we extend the same login.

Still refused? Send us a photo of the login screen on WhatsApp. We usually spot the problem immediately.

§ 003 — Manage

Lost login, new device, someone else using it

  • Lost your details? Message us from the number or account you ordered with; we resend them.
  • New TV or phone? Install the app and sign in with the same details. Nothing to transfer.
  • Think someone else has your login? Ask us to reset the password; your old devices then need the new one.
  • Change of plan? Upgrading from Individual to Family keeps the same login; we add screens.

Login questions, answered

Is there a Smootv account or website login?
Not today. Your access is a set of credentials for a player app; there is no customer portal to sign into. Ignore any site that asks for your Smootv password.
Where do I find my Smootv username and password?
In the WhatsApp or Telegram message we sent when your trial or subscription started. Lost it? We resend it.
Can I use the same login on several devices?
Yes. Install it everywhere; your plan limits how many play at the same time.
Why does the app ask me to log in again?
Usually after an app update or a password reset. Enter the same details; if they're refused, message us.
Is the app login the same as the app's activation?
No. HOT IPTV Player and IBO Player first need activation (we do that with the code on your screen), then you enter the Smootv login.

Login refused?

Send a photo of the screen. A real person answers within minutes.

Message us on WhatsApp